(4) It should be illegal for builders to tell homeowners to send in their work requests via an internet form when only requests by certified mail will stand up in court. Or internet work request forms should have a disclaimer explaining to homeowners that only certified mail will stand up in court.

HOMEOWNER STATEMENTS

Statement 1 :
When we discovered the leak, we called the plumber. When my husband called the plumber they said the warranty was over with the plumber, but to contact the builder on their web site. My husband got in the web site and filled in the form that is on the computer and sent it.  Next morning we received a call from a girl working for the builder. I told her the problem she just told me that we were out of warranty.  She advised us that the builder could not help because our warranty had run out. 

We spoke to our builder many times regarding the leak and sent in several forms from their web site.

Because the water for the entire house had to be turned off due to the leak, we went ahead and paid for the leak and mold to be fixed. The plumber found that a nail had pierced a pipe and caused the leak. We have a picture of this.

When our case went to court, it was dismissed because the builder claimed we never contacted them. We went back to court a second time and the judge ruled in our favor. Our builder told us to contact them by computer, and we did. Then we went to court and had our case dismissed by the builder's attorney for following the builder's directions.

This was not fair and very stressful for senior citizens. If the builder had told me to send in a registered, return receipt letter about the leak, I would have. We used the computer because they told us to. This is why I think builders who use internet work request forms should be required to disclose on their web sites that only registered, return receipt work requests will stand up in court.

Sincerely,
MLC
Registered Voter and Senior Citizen

Statement 2:

I agree.

Frank
702/221-5433
Registered Voter

Statement 3:

I agree.

Christy
Registered Voter

Statement 4:

There should be consistency throughout the industry in required forms.

Linda
Registered Voter

Statement 5:

To me this is out and out fraud as they know it will only tend to cause further delays.

Richard
Registered Voter
Retired Air Force Officer
Senior Citizen

Statement 6:

The public should be informed of their rights.

Rachel
Certified Mold Inspector and Remediator

Statement 7:

I agree.

Vicky
Registered Voter

Statement 8:

I agree. Again, this seems to be another stall technique to aviod fixing the problem.

Elizabeth
Registered Voter